Consumers are at the forefront of all retail businesses; a happy customer equals a drive in sales. Meanwhile, customers are becoming more expectant of efficient, quality service and a positive shopping experience. It is no wonder there is an ever-increasing desire to see self-service shopping options in various locations. Self-Service shopping allows customers to accelerate their shopping processes, which is crucial as customers are becoming less tolerant of big queues and waiting times. In a world saturated by technology, in-store self-service is becoming the norm, as shown by a recent study reveals that 85% of consumers want access to digital content on the shop floor.
Since self-service shopping was introduced to the UK shopper, several studies have been conducted to analyse its impact. In the UK, over 66% of people desire self-service at the point of payment to make shopping more efficient. According to a nationwide survey in which 4,000 shoppers were asked, 95% of people use self-service checkouts, and 65% want to see more self-scan tills in supermarkets. In the same study, 57% of these people preferred them as they ‘speed things up, and 32% voted reduced queues as the main benefit.
In the world of hospitality, there is the perception that kiosks depersonalise customer service, but in reality, self-service is reinventing the customer experience for the better. They appreciate having more control over their experience with the reassurance of usable self-service technology. In the hospitality sector, fast food places make 35% more money as self-service kiosks prompt customers to add items to their orders. Visitor check-in is 48% faster, and check-out is 58% faster using self-service applications in the hotel industry.
Self-service allows customers to take control and interact at their own pace. With faster-paced lifestyles, consumers need timely processes to be sped up and made much more straightforward. Self-service shopping has provided this solution, allowing stores to keep up with their customers’ fast-paced lifestyles. It is no surprise that the majority of shoppers are opting to go for self-service.
We (Vending by JSR) have found success during the rise of self-service shopping when selling our locker vending solutions. Stores have been able to match their customer’s demand for quick, convenient and queues shopping by using our locker vending machines to sell directly to their customers. Keeping things entirely self-service for their customers. Our Vending Machines have not only improved consumers’ shopping experiences but also greatly benefited store owners. Our vending technology running 24 hours a day has allowed customers to shop from them during all hours of the day/night. It has also reduced their staffing costs as they can keep up with their customers’ demands without employing extra staff. As well as offering additional value like click-and-collect services.
If you would like to keep up with the UK shoppers demand for self-service shopping and believe our vending technology can help you achieve this. Then please head over to our contact page to get in touch with us.